Service Support Coordinator(m/w/d)

• Create, process, and evaluate notifications via SuperOffice ticket system
• Generate commercial documents including quotes, order confirmations, invoices, etc.
• Maintain data in the SAP system
• Review and process expense reports, timecards, and required paperwork for Field Service Engineers and Project Managers
• Key User of SAP4HANA Service Module
• Provide backup support for Spare Parts Coordinator
• Perform general office administration tasks as needed
• Other duties as assigned

REQUIRED QUALIFICATIONS

• 3-5 years of work experience in providing superior customer service, preferably in a high-volume manufacturing operation, and demonstrated ability to focus and solve problems.
• Associate degree or equivalent work experience in related discipline
• Proficient skills in MS Excel
• Excellent communication and interpersonal skills
• Ability to work in a fast paced environment
• Organized with the ability to define your priorities
• Trustworthy and self-confident team player

PREFERRED QUALIFICATIONS

• Preferred Bachelor’s degree in a business, science or engineering related discipline
• Very good command of spoken and written English, speaking German is a plus
• The ideal candidate would possess knowledge of thin-film semiconductor PVD coating, high-volume manufacturing, and development activities for automated deposition equipment, service, and operations.
• SAP experience desired